KGY Beauty

Legal

Refund Terms

Last updated 16 September 2026

This policy explains when KGY Beauty can refund, replace, or decline a return. Hygiene and product safety matter for beauty items, so some restrictions apply. Your statutory rights under Philippine consumer law still apply.

Damaged, incorrect, or missing items

Please inspect your parcel on delivery. If an item is damaged, expired, incorrect, or missing, contact us within 48 hours of receipt, with your order number and photos of the product and packaging. We will replace the item or refund it, including any shipping you paid for that order, once we confirm the issue.

Change of mind

Because of hygiene, we generally do not accept returns of opened, used, or unsealed cosmetics, skincare, haircare, fragrance, or bath products for change of mind. Unopened items in original, sellable condition may be considered for store credit or refund if you contact us within 7 days of delivery and we approve the return before you send it back.

Return shipping for change-of-mind requests is the customer’s responsibility unless we agree otherwise.

How refunds are paid

  • PayPal: refunds are returned to the PayPal account used for the order, usually within 7–14 business days after we approve the refund.
  • Cash on delivery: refunds are arranged by GCash, bank transfer, or store credit, using the details you provide. We will confirm the method with you first.

Cancelled orders

You may request cancellation before the order is packed or handed to a courier. Once it is in transit, our damaged/incorrect item and change-of-mind rules apply instead. PayPal payments on approved cancellations are refunded to PayPal.

Free shipping orders

If a refund brings the remaining order below ₱2,000, we may deduct the standard shipping fee from the refund unless the return is due to our error (damaged, wrong, or missing item).

How to request a refund

Email or call us with your order number, the items involved, and the reason:

Door #1 Rodisa Bldg., Kagay-an Beauty and Wellness Center